Shipping FAQ

WHAT COUNTRIES DO WE SHIP TO? At TOPrivaTech, we're dedicated to delivering our products globally. We ship to most countries worldwide, utilizing trusted international and domestic couriers to ensure your package arrives safely and promptly.

For any queries regarding delivery, feel free to reach out to our customer support team for assistance.

HOW MUCH DOES SHIPPING COST? Shipping fees vary based on your selected service and order value:

  • Standard Shipping:

    • Orders over $36.99: Free
    • Orders below $36.99: $5

  • Expedited Shipping:

    • Flat rate of $15, regardless of order value.

*Note: Shipping fees for bulk orders may vary. Contact us for a quote before placing a large order.

SHIPPING AND PROCESSING TIMES Our shipping times range from 7 to 14 days. Orders are processed within 1-2 business days before shipment, and we do not ship on weekends.

WHERE IS MY TRACKING NUMBER? You will receive an automated notification with a tracking number when your items are dispatched. Please note that the timing of this notification may vary depending on the shipping carrier.

For more detailed information, our customer support team is always ready to help.

WHY DID I ONLY RECEIVE PART OF MY ORDER? Orders with multiple items or large total weights might be shipped separately, resulting in different arrival times. If the rest of your order does not arrive within 1-2 days of the first package, please contact our customer support team for assistance.

DO I NEED TO PAY FOR CUSTOMS DUTIES? International orders may incur customs duties upon arrival in your country. These charges, determined by local customs authorities, are the customer's responsibility. We advise checking with your local customs office for more information. If you choose to refuse a package due to customs duties, we cannot offer refunds or redelivery for refused orders.

UNEXPECTED DELAYS Occasionally, deliveries may take longer than expected due to factors like international customs processing and holidays. If your package is delayed, please contact our customer support for help in resolving the issue.