General FAQ

WHAT TYPES OF PAYMENT METHODS DO YOU ACCEPT? We accept various forms of payment including Visa, Mastercard, American Express, Apple Pay, and PayPal for your convenience.

IS SHOPPING ON YOUR SITE SECURE? Absolutely. We prioritize the security of your information. Our online store is hosted on Shopify, a leading global e-commerce platform, renowned for its adherence to the highest Payment Card Industry (PCI) standards. We incorporate advanced security measures such as state-of-the-art firewalls and intrusion detection systems. Additionally, all transactions are encrypted with advanced Transport Layer Security (TLS) technology, safeguarding your personal and payment details.

WHAT ARE YOUR SHIPPING OPTIONS? For detailed information about our shipping options, please refer to our dedicated Shipping FAQ section.

WHERE DO YOU SHIP FROM? Our products are shipped from fulfillment centers located in the United States, Eastern Asia, and Western Europe. Should an item be out of stock in your nearest location, we will dispatch it directly from our production line without affecting the delivery times mentioned in our shipping policy.

CAN I CANCEL MY ORDER AFTER I'VE MADE A PURCHASE? Yes, you can. We process cancellations and full refunds promptly as long as the order hasn't been shipped. If your order has already been shipped, you can still request a refund by following our standard returns process.

HOW DO I RETURN OR EXCHANGE AN ITEM? Our return policy is valid for 30 days from the delivery of your order. For detailed instructions on how to initiate a return or exchange, please visit our Returns & Refunds policy section.

WHAT IF THE ITEM I ORDERED ARRIVES BROKEN OR DAMAGED? In the unlikely event that your item arrives damaged, we're here to help. You have the option to request a refund or an exchange. For assistance, please contact our customer support team.

I AM MISSING ITEMS FROM MY ORDER Rest assured, we guarantee the arrival of your package. If your order has not arrived within the timeframe specified in our Shipping FAQ, please contact our customer support team for immediate assistance.